AppleShineReturns and exchanges
Thirty days, unworn, tags on. Here is exactly how it works.
You have 30 days
You have 30 days from the day your item arrives to request a return.
What we can accept
To be eligible for a return, your item must be in the same condition it arrived in: unworn or unused, with the tags still on, and in its original packaging. You will also need your receipt or proof of purchase.
How to start a return
- Email techflow2023@yahoo.com with your order number and what you would like to send back.
- If your return is accepted, we send you a return shipping label along with instructions on how and where to send the parcel.
- Post it back using the label we sent.
Items sent back without requesting a return first cannot be accepted.
Damaged, faulty or wrong items
Check your order as soon as it arrives. If anything is faulty, damaged or simply not what you ordered, email us straight away with a photo and we will put it right.
Exchanges
The quickest way to swap a size or colour is to return the item you have, and place a new order for the one you want as soon as the return is accepted.
Refunds
Once your return arrives and has been checked, we will let you know whether the refund has been approved. Approved refunds go back to your original payment method. Depending on your bank or card issuer it can take a few more days for the money to appear on your statement.